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Notifications

Notification display duration, sec.Only for on-site notifications. The duration of displaying system notifications is solely determined by the operating system.

Interval for receiving notificationsNot all notification channels support periodic delivery; this setting will only be applied if the corresponding support is available.

Advance notification period for SLA expirationApplies only to future changes in SLA.

Department

	E-Mail	Push
Created new thread

Author

	E-Mail	Push
Response added
Added comment
Field "Executant" has been changed
Field "Status" has been changed
Field "SLA" has been changed
Field "Priority" has been changed
Field "Type" has been changed
Froze thread
Unfroze thread
SLA Deadline Exceeded

Executant

	E-Mail	Push
Created new thread
Thread appointed
Message added to the thread
Added comment
Field "Status" has been changed
Field "SLA" has been changed
SLA approaching alert
Field "Priority" has been changed
Field "Type" has been changed
Froze thread
Unfroze thread

Observer

	E-Mail	Push
Created new message
Watcher added
Created new comment
Field "Executant" has been changed
Field "Status" has been changed
Field "Priority" has been changed
Field "Type" has been changed

All customer requests and internal tasks of employees in one system

Order system